Cancellation Policy

Any cancellation or rescheduling of an experience requires 48 hours notice or is subject to forfeit. Cancellation and rescheduling requests must be made in writing to info@squamishwatersports.com Experiences may be cancelled for any reason, Squamish Watersports is not responsible for any related costs incurred by the clients of the cancelled experience. Any experience that has been booked in our system and then cancelled with proper notice is subject to a $35 administration fee prior to refund. For all touring and expedition kayak rentals as well as multi day rentals, a 7-day cancellation policy is in place. For all paddle rental or tour group bookings (booking 5 or more vessels), a 2-week cancellation policy is in place. For all group Watersports bookings (involving 3 or more instructors) a 2-week cancellation policy is in place. Any group course (intro course etc.) cancellations need to be made at least 4days in advance. Refunds of purchases made through our website are valid up to 60 days after purchase. Refunds of purchases made through Square (in store Tap System) are valid up to 60 days after purchase and subject to a 5% processing fee. Refunds requested after the 60 day period are subject to an additional 5% processing fee and a $35 administration fee. Proof of payment is required when using an experience gift certificate. Experiences purchase in prior fiscal year (after Oct 31) are no longer refundable and can be fully transferrable upon request or used as store credit for a similar service.